Township tourism demand: tourists’ perceptions of safety and security

Richard George, Irma Booyens

Research output: Contribution to journalArticle

Abstract

Township tourism has emerged as an important part of the urban tourism product in post-1994 South Africa. Approximately, 25 % of all international tourists visiting Cape Town participate in township tours. However, in recent years, doubts about personal safety have cast a negative light on the township tourism offering. Consideration regarding tourist safety and security, therefore, is important since it may have implications for the future growth and development of this market. The aim of this study was to investigate tourists’ perceptions of safety and security whilst on a township tour. A structured questionnaire was used to collect data from 317 tourists who participated in township tours in the Greater Cape Town area. The study found that the majority (73 %) of respondents felt safe whilst on a township tour. Eighty-three percent of those surveyed were satisfied with the township tour that they went on, whilst 82 % of respondents said that they would recommend a township tour. This paper argues that there is a latent demand for culture-led, experience-based township tourism product development to create more opportunities for entrepreneurship and local economic development. Further recommendations for policymakers and tour operators are also provided.
Original languageEnglish
Pages (from-to)449-467
Number of pages19
JournalUrban Forum
Volume25
Issue number4
DOIs
Publication statusPublished - Dec 2014
Externally publishedYes

Fingerprint

tourist
tourism
Tourism
safety
demand
town
product development
entrepreneurship
growth and development
economic development
market
questionnaire
economics
experience

Keywords

  • visitor demand
  • tourist perceptions
  • safety and security
  • poverty tourism
  • Cape Town
  • urban tourism

Cite this

George, Richard ; Booyens, Irma. / Township tourism demand : tourists’ perceptions of safety and security. In: Urban Forum. 2014 ; Vol. 25, No. 4. pp. 449-467.
@article{33f0e6f176274dfd93855e4b9d7cc83d,
title = "Township tourism demand: tourists’ perceptions of safety and security",
abstract = "Township tourism has emerged as an important part of the urban tourism product in post-1994 South Africa. Approximately, 25 {\%} of all international tourists visiting Cape Town participate in township tours. However, in recent years, doubts about personal safety have cast a negative light on the township tourism offering. Consideration regarding tourist safety and security, therefore, is important since it may have implications for the future growth and development of this market. The aim of this study was to investigate tourists’ perceptions of safety and security whilst on a township tour. A structured questionnaire was used to collect data from 317 tourists who participated in township tours in the Greater Cape Town area. The study found that the majority (73 {\%}) of respondents felt safe whilst on a township tour. Eighty-three percent of those surveyed were satisfied with the township tour that they went on, whilst 82 {\%} of respondents said that they would recommend a township tour. This paper argues that there is a latent demand for culture-led, experience-based township tourism product development to create more opportunities for entrepreneurship and local economic development. Further recommendations for policymakers and tour operators are also provided.",
keywords = "visitor demand, tourist perceptions, safety and security, poverty tourism, Cape Town, urban tourism",
author = "Richard George and Irma Booyens",
year = "2014",
month = "12",
doi = "10.1007/s12132-014-9228-2",
language = "English",
volume = "25",
pages = "449--467",
journal = "Urban Forum",
issn = "1015-3802",
publisher = "Springer",
number = "4",

}

Township tourism demand : tourists’ perceptions of safety and security. / George, Richard; Booyens, Irma.

In: Urban Forum, Vol. 25, No. 4, 12.2014, p. 449-467.

Research output: Contribution to journalArticle

TY - JOUR

T1 - Township tourism demand

T2 - tourists’ perceptions of safety and security

AU - George, Richard

AU - Booyens, Irma

PY - 2014/12

Y1 - 2014/12

N2 - Township tourism has emerged as an important part of the urban tourism product in post-1994 South Africa. Approximately, 25 % of all international tourists visiting Cape Town participate in township tours. However, in recent years, doubts about personal safety have cast a negative light on the township tourism offering. Consideration regarding tourist safety and security, therefore, is important since it may have implications for the future growth and development of this market. The aim of this study was to investigate tourists’ perceptions of safety and security whilst on a township tour. A structured questionnaire was used to collect data from 317 tourists who participated in township tours in the Greater Cape Town area. The study found that the majority (73 %) of respondents felt safe whilst on a township tour. Eighty-three percent of those surveyed were satisfied with the township tour that they went on, whilst 82 % of respondents said that they would recommend a township tour. This paper argues that there is a latent demand for culture-led, experience-based township tourism product development to create more opportunities for entrepreneurship and local economic development. Further recommendations for policymakers and tour operators are also provided.

AB - Township tourism has emerged as an important part of the urban tourism product in post-1994 South Africa. Approximately, 25 % of all international tourists visiting Cape Town participate in township tours. However, in recent years, doubts about personal safety have cast a negative light on the township tourism offering. Consideration regarding tourist safety and security, therefore, is important since it may have implications for the future growth and development of this market. The aim of this study was to investigate tourists’ perceptions of safety and security whilst on a township tour. A structured questionnaire was used to collect data from 317 tourists who participated in township tours in the Greater Cape Town area. The study found that the majority (73 %) of respondents felt safe whilst on a township tour. Eighty-three percent of those surveyed were satisfied with the township tour that they went on, whilst 82 % of respondents said that they would recommend a township tour. This paper argues that there is a latent demand for culture-led, experience-based township tourism product development to create more opportunities for entrepreneurship and local economic development. Further recommendations for policymakers and tour operators are also provided.

KW - visitor demand

KW - tourist perceptions

KW - safety and security

KW - poverty tourism

KW - Cape Town

KW - urban tourism

U2 - 10.1007/s12132-014-9228-2

DO - 10.1007/s12132-014-9228-2

M3 - Article

VL - 25

SP - 449

EP - 467

JO - Urban Forum

JF - Urban Forum

SN - 1015-3802

IS - 4

ER -