The Scottish Government’s system of outcome-based performance management: a case study of the national performance framework and Scotland performs

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

This chapter considers the Scottish Government’s National Performance Framework as the overarching aspiration of the Scottish Government which in turns informs and guides public managers across Scotland’s public services. The focus in the chapter is therefore on understanding this system of organisational performance management and the demands of outcome-based performance management on Scotland’s public services and their management. This case study explores the research question on the efficacy of outcome-based organisational performance management in a government context and in particular the ways in which the Scottish Government has implemented its National Performance Framework and its system of communicating performance ‘Scotland Performs’. This case study demonstrates that there are great difficulties in accommodating outcomes in systems of organisational performance management in government but nevertheless governments across the globe are pursuing outcome agendas. Organisational performance management systems in a government context must respond to this change by developing and effectively implementing comprehensive, output and outcome-focused, systems of organisational performance management.

Original languageEnglish
Title of host publicationOutcome-Based Performance Management in the Public Sector
EditorsElio Borgonovi, Eugenio Anessi-Pessina, Carmine Bianchi
PublisherSpringer
Pages81-105
ISBN (Electronic)978-3-319-57018-1
ISBN (Print)978-3-319-57017-4
DOIs
Publication statusPublished - Oct 2017
EventNPS 2017 University of Edinburgh: Markets Metrics and Calculative Practice in Public Services - University of Edinburgh, Edinburgh, United Kingdom
Duration: 2 Nov 20173 Nov 2017

Publication series

NameSystem Dynamics for Performance Management
PublisherSpringer
Volume2
ISSN (Print)2367-0940

Conference

ConferenceNPS 2017 University of Edinburgh
CountryUnited Kingdom
CityEdinburgh
Period2/11/173/11/17

Keywords

  • organisational performance management, outcome-based, performance measurement, Scottish Government, Scotland Performs.

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  • Cite this

    Mackie, R. (2017). The Scottish Government’s system of outcome-based performance management: a case study of the national performance framework and Scotland performs. In E. Borgonovi, E. Anessi-Pessina, & C. Bianchi (Eds.), Outcome-Based Performance Management in the Public Sector (pp. 81-105). (System Dynamics for Performance Management; Vol. 2). Springer. https://doi.org/10.1007/978-3-319-57018-1_5