The leadership and management of public services reform in Scotland

This chapter provides an overview of key developments in public services reform since the SNP came to power in Scotland in 2007. Drawing on the public value leadership and network governance literature, the chapter argues that the combination of an outcomes-focused approach (pursued via the SNP government's National Performance Framework), a commitment to an 'empowerment agenda', together with the challenges of national 'policy distraction' towards constitutional matters have served to undermine attempts to engender national public value leadership within a network governance context. The chapter draws on interviews with public service actors and a range of policy documents and academic commentaries. It concludes by identifying opportunities for establishing coordinated leadership structures and highlights the political, constitutional and public finance challenges that need to be addressed in this context. The article identifies key governance lessons for devolved polities based on the Scottish case.