SMEs and mass collaborative knowledge management: towards understanding the role of social media networks

Veronica Scuotto, Manlio Del Giudice, Kingsley Obi Omeihe

Research output: Contribution to journalArticlepeer-review

24 Citations (Scopus)
175 Downloads (Pure)

Abstract

This paper proposes that mass collaborative knowledge management (MCKM) and social media networks (SMNs) tend to enhance productivity in small and medium-sized enterprises (SMEs). A case study methodology was employed to highlight the complementary advantages of MCKM related to the use of SMNs in a small business operating in southern Italy. The research aims to contribute to the ongoing discussion on MCKM. This paper offers a fresh perspective by discussing the relevance of this construct for SMEs.

Original languageEnglish
Pages (from-to)280-290
JournalInformation Systems Management
Volume34
Issue number3
DOIs
Publication statusE-pub ahead of print - 16 May 2017

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