Remote probation by phone in France and Scotland during the 2020 lockdown

This paper is part of a wider investigation which explores what happened to probation services in France and in Scotland during the national lockdown put in place as a response to the Covid-19 pandemic. Qualitative interviews with 29 French and 27 Scottish probation staff took place, the authors wishing to capture the lived experience of practicing probation at this unprecedented time. Whilst the study captures the initial disorientation of probation staff and a general lack of institutional and individual readiness for lockdown, it also documents adaptability, creativity and an optimism for what technology could offer state probation practitioners that is less visible in studies that were carried out following the easing of lockdown restrictions. It shows that the ways in which institutions and practitioners responded to the crisis was determined by institutional and cultural heritage, professional values and management practice.