Quality management in Europe: do national culture and company size matter?

Evi Viza Caddell, Dr Ewan MacArthur, Clive Musgrove, Dr Daphne Lipovatz

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

This paper describes the development of a new framework, based on the existing excellence models, but taking into consideration the national characteristics of the company, and the size of workforce. It highlights the main points of the new model and argues that the attitude "one size fits all" does not reflect the current entrepreneurial reality.
In the newly developed model, the national characteristics of the candidate companies are taken into consideration. Furthermore, most of the existing awards, such as the European Excellence Award, have developed from large businesses for large businesses, ignoring the needs of small and medium sized enterprises which form the backbone of the economy in every country. Despite the fact that versions of excellence models exist for smaller businesses, the interpretation of the criteria is inadequate. The rigid framework opposes the flexibility that supposedly characterises the models. The resources required for self-assessment are much too precious to be spent on a paper improvement exercise, especially when the benefits are not short term.
The final part of the paper makes some suggestions for the way forward and the need for further research allowing for such variances when implementing quality management methods so as to ensure their success.
Original languageEnglish
Title of host publicationProceedings of the 2nd International Scientific Conference on Information Technology and Quality
EditorsMalcolm Crowe, Constantinos Iliopoulos, Dimitrios Tseles
PublisherUniversity of Paisley
ISBN (Print)1903978254
Publication statusPublished - 5 Jun 2005
Externally publishedYes
Event2nd International Conference on Information Technology and Quality, Spetses, June 2005 - Spetses, Greece
Duration: 4 Jun 20055 Jun 2005

Conference

Conference2nd International Conference on Information Technology and Quality, Spetses, June 2005
Country/TerritoryGreece
CitySpetses
Period4/06/055/06/05

Keywords

  • Quality Awards
  • Excellence Models
  • Small and medium sized enterprises

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