Motivating factors for the adoption of mobile government (m-government): a case of m-government users in Nigeria

Abel Usoro, Santiago Matalonga, Anietie Ekanem, Olugbenga Adejo, Aniebiet Ntui

Research output: Contribution to conferencePaper

Abstract

Purpose
To investigate the use of m-government and identify factors that may influence the adoption of m-government in Nigeria from citizens’ perspective so as to recommend how to increase the adoption.

Design/methodology/approach
Secondary study included the investigation of Davis (1989) Technology Acceptance Model and enhancing it with other factors. A research model was developed and operationalized into a 46-item Likert scale questionnaire in addition to 5 demographic questions and a provision for an open-ended response. Two questions were reverse coded to test to inconsistent (invalid) responses. Part A of the questionnaire was directed to users of m-government and Part B to non-users. The questionnaire was validated by the University of the West of Scotland Ethics Committee. It was also pilot tested before it was distributed electronically and with hard copies to a cross section of Nigerian society. 126 questionnaires were returned and after getting read of the ones with massive item non-responses and inconsistent responses, 122 questionnaires were used for analysis – 78 from users and 44 from non-users. This paper concentrates on the findings of users.

Findings
Perceived usefulness, influence, facilitating conditions and attitude significantly correlate with use of m-government whereas perceived ease of use, compatibility and self-efficacy. Causation of the significant factors on use was not significant.

Research limitations/Implications
Limited sample of 78. A wider follow-up study is necessary to among others re-examine the causation mentioned above.

Practical Implications
a) The government should provide infrastructure by way of wide availability of wireless internet facility to facilitate the greater use of m-government; b) designers and system developers should pay particular attention to how to maximise usefulness of m-government applications to encourage use.

Social Implications

Greater adoption of m-government would result in, among others, affordable, reachable and timely information delivery, better crises and emergency management, personalized information delivery and breaking the barrier of the digital disparity.

Originality/Value of a paper

M-government is a new area and this is the first known study of it in Nigeria.
Original languageEnglish
Pages75-75
Number of pages1
Publication statusPublished - 29 Aug 2019
Event Centre for African Research on Enterprise and Economic Development 4th Annual Conference - Universitt of the West of Scotland, Paisley, United Kingdom
Duration: 29 Aug 201930 Aug 2019

Conference

Conference Centre for African Research on Enterprise and Economic Development 4th Annual Conference
Abbreviated titleCAREED 2019
CountryUnited Kingdom
CityPaisley
Period29/08/1930/08/19

Fingerprint

Nigeria
questionnaire
response behavior
information management
self-efficacy
acceptance
moral philosophy
infrastructure
citizen
Internet
methodology
Values

Keywords

  • M-government
  • Technology acceptance
  • E-government

Cite this

Usoro, A., Matalonga, S., Ekanem, A., Adejo, O., & Ntui, A. (2019). Motivating factors for the adoption of mobile government (m-government): a case of m-government users in Nigeria. 75-75. Paper presented at Centre for African Research on Enterprise and Economic Development 4th Annual Conference, Paisley, United Kingdom.
Usoro, Abel ; Matalonga, Santiago ; Ekanem, Anietie ; Adejo, Olugbenga ; Ntui, Aniebiet. / Motivating factors for the adoption of mobile government (m-government) : a case of m-government users in Nigeria. Paper presented at Centre for African Research on Enterprise and Economic Development 4th Annual Conference, Paisley, United Kingdom.1 p.
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Usoro, A, Matalonga, S, Ekanem, A, Adejo, O & Ntui, A 2019, 'Motivating factors for the adoption of mobile government (m-government): a case of m-government users in Nigeria' Paper presented at Centre for African Research on Enterprise and Economic Development 4th Annual Conference, Paisley, United Kingdom, 29/08/19 - 30/08/19, pp. 75-75.

Motivating factors for the adoption of mobile government (m-government) : a case of m-government users in Nigeria. / Usoro, Abel; Matalonga, Santiago; Ekanem, Anietie; Adejo, Olugbenga; Ntui, Aniebiet.

2019. 75-75 Paper presented at Centre for African Research on Enterprise and Economic Development 4th Annual Conference, Paisley, United Kingdom.

Research output: Contribution to conferencePaper

TY - CONF

T1 - Motivating factors for the adoption of mobile government (m-government)

T2 - a case of m-government users in Nigeria

AU - Usoro, Abel

AU - Matalonga, Santiago

AU - Ekanem, Anietie

AU - Adejo, Olugbenga

AU - Ntui, Aniebiet

PY - 2019/8/29

Y1 - 2019/8/29

N2 - PurposeTo investigate the use of m-government and identify factors that may influence the adoption of m-government in Nigeria from citizens’ perspective so as to recommend how to increase the adoption.Design/methodology/approachSecondary study included the investigation of Davis (1989) Technology Acceptance Model and enhancing it with other factors. A research model was developed and operationalized into a 46-item Likert scale questionnaire in addition to 5 demographic questions and a provision for an open-ended response. Two questions were reverse coded to test to inconsistent (invalid) responses. Part A of the questionnaire was directed to users of m-government and Part B to non-users. The questionnaire was validated by the University of the West of Scotland Ethics Committee. It was also pilot tested before it was distributed electronically and with hard copies to a cross section of Nigerian society. 126 questionnaires were returned and after getting read of the ones with massive item non-responses and inconsistent responses, 122 questionnaires were used for analysis – 78 from users and 44 from non-users. This paper concentrates on the findings of users.FindingsPerceived usefulness, influence, facilitating conditions and attitude significantly correlate with use of m-government whereas perceived ease of use, compatibility and self-efficacy. Causation of the significant factors on use was not significant.Research limitations/ImplicationsLimited sample of 78. A wider follow-up study is necessary to among others re-examine the causation mentioned above.Practical Implicationsa) The government should provide infrastructure by way of wide availability of wireless internet facility to facilitate the greater use of m-government; b) designers and system developers should pay particular attention to how to maximise usefulness of m-government applications to encourage use.Social ImplicationsGreater adoption of m-government would result in, among others, affordable, reachable and timely information delivery, better crises and emergency management, personalized information delivery and breaking the barrier of the digital disparity.Originality/Value of a paperM-government is a new area and this is the first known study of it in Nigeria.

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KW - M-government

KW - Technology acceptance

KW - E-government

M3 - Paper

SP - 75

EP - 75

ER -

Usoro A, Matalonga S, Ekanem A, Adejo O, Ntui A. Motivating factors for the adoption of mobile government (m-government): a case of m-government users in Nigeria. 2019. Paper presented at Centre for African Research on Enterprise and Economic Development 4th Annual Conference, Paisley, United Kingdom.