Abstract
Purpose
To investigate the use of m-government and identify factors that may influence the adoption of m-government in Nigeria from citizens’ perspective so as to recommend how to increase the adoption.
Design/methodology/approach
Secondary study included the investigation of Davis (1989) Technology Acceptance Model and enhancing it with other factors. A research model was developed and operationalized into a 46-item Likert scale questionnaire in addition to 5 demographic questions and a provision for an open-ended response. Two questions were reverse coded to test to inconsistent (invalid) responses. Part A of the questionnaire was directed to users of m-government and Part B to non-users. The questionnaire was validated by the University of the West of Scotland Ethics Committee. It was also pilot tested before it was distributed electronically and with hard copies to a cross section of Nigerian society. 126 questionnaires were returned and after getting read of the ones with massive item non-responses and inconsistent responses, 122 questionnaires were used for analysis – 78 from users and 44 from non-users. This paper concentrates on the findings of users.
Findings
Perceived usefulness, influence, facilitating conditions and attitude significantly correlate with use of m-government whereas perceived ease of use, compatibility and self-efficacy. Causation of the significant factors on use was not significant.
Research limitations/Implications
Limited sample of 78. A wider follow-up study is necessary to among others re-examine the causation mentioned above.
Practical Implications
a) The government should provide infrastructure by way of wide availability of wireless internet facility to facilitate the greater use of m-government; b) designers and system developers should pay particular attention to how to maximise usefulness of m-government applications to encourage use.
Social Implications
Greater adoption of m-government would result in, among others, affordable, reachable and timely information delivery, better crises and emergency management, personalized information delivery and breaking the barrier of the digital disparity.
Originality/Value of a paper
M-government is a new area and this is the first known study of it in Nigeria.
To investigate the use of m-government and identify factors that may influence the adoption of m-government in Nigeria from citizens’ perspective so as to recommend how to increase the adoption.
Design/methodology/approach
Secondary study included the investigation of Davis (1989) Technology Acceptance Model and enhancing it with other factors. A research model was developed and operationalized into a 46-item Likert scale questionnaire in addition to 5 demographic questions and a provision for an open-ended response. Two questions were reverse coded to test to inconsistent (invalid) responses. Part A of the questionnaire was directed to users of m-government and Part B to non-users. The questionnaire was validated by the University of the West of Scotland Ethics Committee. It was also pilot tested before it was distributed electronically and with hard copies to a cross section of Nigerian society. 126 questionnaires were returned and after getting read of the ones with massive item non-responses and inconsistent responses, 122 questionnaires were used for analysis – 78 from users and 44 from non-users. This paper concentrates on the findings of users.
Findings
Perceived usefulness, influence, facilitating conditions and attitude significantly correlate with use of m-government whereas perceived ease of use, compatibility and self-efficacy. Causation of the significant factors on use was not significant.
Research limitations/Implications
Limited sample of 78. A wider follow-up study is necessary to among others re-examine the causation mentioned above.
Practical Implications
a) The government should provide infrastructure by way of wide availability of wireless internet facility to facilitate the greater use of m-government; b) designers and system developers should pay particular attention to how to maximise usefulness of m-government applications to encourage use.
Social Implications
Greater adoption of m-government would result in, among others, affordable, reachable and timely information delivery, better crises and emergency management, personalized information delivery and breaking the barrier of the digital disparity.
Originality/Value of a paper
M-government is a new area and this is the first known study of it in Nigeria.
| Original language | English |
|---|---|
| Pages | 75-75 |
| Number of pages | 1 |
| Publication status | Published - 29 Aug 2019 |
| Event | Centre for African Research on Enterprise and Economic Development 4th Annual Conference - Universitt of the West of Scotland, Paisley, United Kingdom Duration: 29 Aug 2019 → 30 Aug 2019 |
Conference
| Conference | Centre for African Research on Enterprise and Economic Development 4th Annual Conference |
|---|---|
| Abbreviated title | CAREED 2019 |
| Country/Territory | United Kingdom |
| City | Paisley |
| Period | 29/08/19 → 30/08/19 |
Keywords
- M-government
- Technology acceptance
- E-government