Mediation within Irish construction industry: identifying success factors for appropriate competencies and processes

John Spillane, Lukumon Oyedele, Evelyn Hande, Jason Von Meding, Ashwini Konanahalli, Babatunde Jaiyeoba, Iyabo Tijani

Research output: Contribution to journalArticlepeer-review


The construction industry notoriously excels at dispute creation both in Ireland and abroad. This paper examines mediation in the Irish construction industry as a means of conflict and dispute resolution. It aims to identify success factors for appropriate competencies and processes required by mediators and other parties operating in the construction industry. Methodology includes a thorough review of the literature, followed by detailed interviews from industry experts to elicit and highlight the core competencies required. To aid in the analysis, qualitative analysis using mind mapping software was used. The findings suggest that facilitative mediation was best suited for the Irish construction
industry. 13 and 17 success factors were identified as key skills necessary for a mediator and for a successful mediation process. For the skills, it ranges across behavioural, technical and intellectual skills. The mediation process factors can be split into actions of the mediator and other parties in the dispute. The results are similar to those identified in other countries and provide a good reference point for the development of the global construction industry. By following the findings of this report mediators and parties in dispute can improve processes and be more successful in mediation outcomes as a means of resolving conflicts and dispute.
Original languageEnglish
Pages (from-to)142-150
Number of pages9
JournalJournal of Law and Conflict Resolution
Issue number8
Publication statusPublished - Oct 2011
Externally publishedYes


  • Alternative dispute resolution,
  • conflict resolution,
  • core competencies,
  • critical success factors,
  • Irish construction industry
  • mediation


Dive into the research topics of 'Mediation within Irish construction industry: identifying success factors for appropriate competencies and processes'. Together they form a unique fingerprint.

Cite this