Linking return on training investment with defects causal analysis

Santiago Matalonga, Tomás San Feliu Gilabert

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Citations (Scopus)

Abstract

In this paper, we present a process for linking organizational training efforts with defects causal analysis in software development organizations. The process is being implemented in a CMMI maturity level 3 organization. Since causal analysis is not an expected process area at maturity level three, key success factors for the implementation of the process are identified and analyzed. The conclusions were tested in this software development organization. In order to do that, a pilot project was selected and training was implemented to support the process. The training results are analyzed in order to validate the overall approach. The resulting work provides a guideline for implementing causal analysis in lower maturity organizations and establishes that the implementation is viable in the target organization.
Original languageEnglish
Title of host publicationThe 20th International Conference on Software Engineering and Knowledge Engineering
PublisherKnowledge Systems Institute Graduate School
Pages42-47
Number of pages6
ISBN (Print)1-891706-22-5
Publication statusPublished - 2008
Externally publishedYes
EventThe Twentieth International Conference on Software Engineering and Knowledge Engineering - Hotel Sofitel, Redwood City, United States
Duration: 1 Jul 20083 Jul 2008

Conference

ConferenceThe Twentieth International Conference on Software Engineering and Knowledge Engineering
CountryUnited States
CityRedwood City
Period1/07/083/07/08

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Cite this

Matalonga, S., & San Feliu Gilabert, T. (2008). Linking return on training investment with defects causal analysis. In The 20th International Conference on Software Engineering and Knowledge Engineering (pp. 42-47). Knowledge Systems Institute Graduate School.