ISO9001 Certification in UK Organisations: A comparative study of motivations and impacts

Scott McCrossan, Michele Cano-Kourouklis, Eileen O'Neill, Abdessamad Kobi

Research output: Contribution to conferencePaper

Abstract

—Since its introduction in 1987 the ISO 9000 series of
standards has become a worldwide success, with it now considered
as the minimum standard for a quality management system. The
number of ISO 9001 certified companies is increasingly annually.
This paper presents the results of research aimed at assessing if the
motives for obtaining ISO 9001 certification, and the perceived
impacts to be derived from ISO 9001 certification, are seen to vary
across different industrial sectors. The study uses a two-phase
sequential explanatory mixed methods design, with quantitative
data collected from 111 organisations and qualitative data collected
from four organisations in the first and second phases respectively.
Results show that there are significant statistical differences in the
motives for obtaining ISO 9001 certification and also show
statistically significant differences in the impacts of ISO 9001
certification based on industrial sector. These results provide a
useful addition to the present knowledge in the study of ISO 9001
certification in terms of impact.
Original languageEnglish
Publication statusPublished - 2013
EventQualita'2013 10th International Pulridisciplinary Congress on Quality and Dependability - Compiegne, France
Duration: 19 Mar 201322 Mar 2013

Conference

ConferenceQualita'2013 10th International Pulridisciplinary Congress on Quality and Dependability
CountryFrance
CityCompiegne
Period19/03/1322/03/13

Fingerprint

Comparative study
Certification
Industrial sector
Quality management system
Mixed methods
Minimum standards
ISO 9000 series
Qualitative data

Cite this

McCrossan, S., Cano-Kourouklis, M., O'Neill, E., & Kobi, A. (2013). ISO9001 Certification in UK Organisations: A comparative study of motivations and impacts. Paper presented at Qualita'2013 10th International Pulridisciplinary Congress on Quality and Dependability, Compiegne, France.
McCrossan, Scott ; Cano-Kourouklis, Michele ; O'Neill, Eileen ; Kobi, Abdessamad. / ISO9001 Certification in UK Organisations : A comparative study of motivations and impacts. Paper presented at Qualita'2013 10th International Pulridisciplinary Congress on Quality and Dependability, Compiegne, France.
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McCrossan, S, Cano-Kourouklis, M, O'Neill, E & Kobi, A 2013, 'ISO9001 Certification in UK Organisations: A comparative study of motivations and impacts' Paper presented at Qualita'2013 10th International Pulridisciplinary Congress on Quality and Dependability, Compiegne, France, 19/03/13 - 22/03/13, .

ISO9001 Certification in UK Organisations : A comparative study of motivations and impacts. / McCrossan, Scott; Cano-Kourouklis, Michele; O'Neill, Eileen; Kobi, Abdessamad.

2013. Paper presented at Qualita'2013 10th International Pulridisciplinary Congress on Quality and Dependability, Compiegne, France.

Research output: Contribution to conferencePaper

TY - CONF

T1 - ISO9001 Certification in UK Organisations

T2 - A comparative study of motivations and impacts

AU - McCrossan, Scott

AU - Cano-Kourouklis, Michele

AU - O'Neill, Eileen

AU - Kobi, Abdessamad

PY - 2013

Y1 - 2013

N2 - —Since its introduction in 1987 the ISO 9000 series ofstandards has become a worldwide success, with it now consideredas the minimum standard for a quality management system. Thenumber of ISO 9001 certified companies is increasingly annually.This paper presents the results of research aimed at assessing if themotives for obtaining ISO 9001 certification, and the perceivedimpacts to be derived from ISO 9001 certification, are seen to varyacross different industrial sectors. The study uses a two-phasesequential explanatory mixed methods design, with quantitativedata collected from 111 organisations and qualitative data collectedfrom four organisations in the first and second phases respectively.Results show that there are significant statistical differences in themotives for obtaining ISO 9001 certification and also showstatistically significant differences in the impacts of ISO 9001certification based on industrial sector. These results provide auseful addition to the present knowledge in the study of ISO 9001certification in terms of impact.

AB - —Since its introduction in 1987 the ISO 9000 series ofstandards has become a worldwide success, with it now consideredas the minimum standard for a quality management system. Thenumber of ISO 9001 certified companies is increasingly annually.This paper presents the results of research aimed at assessing if themotives for obtaining ISO 9001 certification, and the perceivedimpacts to be derived from ISO 9001 certification, are seen to varyacross different industrial sectors. The study uses a two-phasesequential explanatory mixed methods design, with quantitativedata collected from 111 organisations and qualitative data collectedfrom four organisations in the first and second phases respectively.Results show that there are significant statistical differences in themotives for obtaining ISO 9001 certification and also showstatistically significant differences in the impacts of ISO 9001certification based on industrial sector. These results provide auseful addition to the present knowledge in the study of ISO 9001certification in terms of impact.

M3 - Paper

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McCrossan S, Cano-Kourouklis M, O'Neill E, Kobi A. ISO9001 Certification in UK Organisations: A comparative study of motivations and impacts. 2013. Paper presented at Qualita'2013 10th International Pulridisciplinary Congress on Quality and Dependability, Compiegne, France.