ISO9001 Certification in UK Organisations: A comparative study of motivations and impacts

Scott McCrossan, Michele Cano-Kourouklis, Eileen O'Neill, Abdessamad Kobi

Research output: Contribution to conferencePaper

Abstract

—Since its introduction in 1987 the ISO 9000 series of
standards has become a worldwide success, with it now considered
as the minimum standard for a quality management system. The
number of ISO 9001 certified companies is increasingly annually.
This paper presents the results of research aimed at assessing if the
motives for obtaining ISO 9001 certification, and the perceived
impacts to be derived from ISO 9001 certification, are seen to vary
across different industrial sectors. The study uses a two-phase
sequential explanatory mixed methods design, with quantitative
data collected from 111 organisations and qualitative data collected
from four organisations in the first and second phases respectively.
Results show that there are significant statistical differences in the
motives for obtaining ISO 9001 certification and also show
statistically significant differences in the impacts of ISO 9001
certification based on industrial sector. These results provide a
useful addition to the present knowledge in the study of ISO 9001
certification in terms of impact.
Original languageEnglish
Publication statusPublished - 2013
EventQualita'2013 10th International Pulridisciplinary Congress on Quality and Dependability - Compiegne, France
Duration: 19 Mar 201322 Mar 2013

Conference

ConferenceQualita'2013 10th International Pulridisciplinary Congress on Quality and Dependability
CountryFrance
CityCompiegne
Period19/03/1322/03/13

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    McCrossan, S., Cano-Kourouklis, M., O'Neill, E., & Kobi, A. (2013). ISO9001 Certification in UK Organisations: A comparative study of motivations and impacts. Paper presented at Qualita'2013 10th International Pulridisciplinary Congress on Quality and Dependability, Compiegne, France. https://hal.archives-ouvertes.fr/hal-00823149/document