Involving service users: testing content and face validity for the purposes of social value measurement within an employability TSO

Christine Anne Reilly*, Catriona Leatherby, Abeer Hassan, Heather Tarbert, Chris Easton, Daryl Cowan, Lauren SeBlonka

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

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Abstract

Within the context of rising pressure on Third Sector Organisations to evidence their social impact, this paper aims to assess how content and face validity testing can contribute to development of questionnaires to measure social value. Through statistical analysis of the Content Validity Index (CVI) and qualitative analysis of open-ended responses, this paper presents a potential method for ensuring indicators of social value are robust and actively involve service users and other stakeholders (including caseworkers, academics and the organisation’s management staff). With consideration of content and face validity through CVI testing, this paper therefore demonstrates a potential method for TSOs to involve stakeholders when evaluating their social value and consequently shape Third Sector services.
Original languageEnglish
Title of host publicationProceedings of the British Academy of Management Conference 2023
PublisherBritish Academy of Management
ISBN (Electronic)9780995641365
Publication statusPublished - 6 Sept 2023
EventBritish Academy of Management Conference 2023: Towards Disruptive Sustainability: New Business Opportunities and Challenges - University of Sussex, Brighton, United Kingdom
Duration: 1 Sept 20236 Sept 2023
https://www.bam.ac.uk/events-landing/bam2023-conference.html

Conference

ConferenceBritish Academy of Management Conference 2023
Abbreviated titleBAM2023
Country/TerritoryUnited Kingdom
CityBrighton
Period1/09/236/09/23
Internet address

Keywords

  • research methodology
  • validity
  • third sector organisations
  • social value
  • employability

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