Information technology competency and knowledge management in the hospitality industry service supply chain

Mohammad Reza Jalilvand, Javad Khazaei Pool, Masood Khodadadi, Mehdi Sharifi

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Abstract

Purpose
This study aims to provide a better understanding of how information technology (IT) competency and knowledge management (KM) contribute to service supply chain (SSC) (coordination, collaboration and efficiency) practices in the hospitality industry.

Design/methodology/approach
Drawing on tourism businesses, this study tests the structural relationships of IT competency, KM and SSC. Structural equation modeling is performed to test the hypotheses. A survey of 494 hotels in Iran provided empirical evidence for the existence of interrelationships between multiple constructs.

Findings
The analysis demonstrated that IT competency is significantly associated with KM. Furthermore, SSC practices are found to be directly impacted by KM and IT competency.

Originality/value
This study unpacks the mechanism that operates between IT competency, KM and SSC and contributes to the academic research on SSC in the context of the hospitality industry.
Original languageEnglish
Pages (from-to)872-884
Number of pages13
JournalTourism Review
Volume74
Issue number4
Early online date29 Aug 2019
DOIs
Publication statusPublished - 25 Sep 2019

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Keywords

  • Hospitality industry
  • Knowledge management
  • Service supply chain
  • Information technology competency

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