Increasing communication and engagement through social media during a pandemic: a review and recommendations

Drawing on both international and Scottish research, this brief outlines key findings that relate to police social media use and discusses how this research can provide a framework for police social media use during a pandemic. The brief argues that Covid-19 and other crisis situations make police communication and community engagement a crucial component of police work (even more so than at other times). It also argues that social media provides an excellent avenue to help achieve this communication and engagement.