Inclusive design in service delivery and development

M. Terras, D. Jarrett, T. Stevenson, D. Barr, N. Jenkins

Research output: Contribution to journalMeeting Abstractpeer-review

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This roundtable will examine current practice concerning accessible information, before providing a broad perspective on inclusive design, and exploring the benefits of adopting an Intellectual Disabilities informed perspective when planning and delivering mainstream services.


Inclusive design as an approach seeks to ensure that the needs of traditionally marginalised populations inform from the outset the design of information, activities, objects and environments. Although inclusive design is widely used in the private sector (e.g. Microsoft heavily promotes it), the benefits have yet to be routinely realised in the design of services and practices within the public sector. As a means of maximising the mainstream involvement of people with Intellectual Disabilities, an inclusive design approach has much to offer, and would bring benefits for other marginalised groups.


The session will help broaden the discussion and provide practical insights regarding possible routes for the evolution of Intellectual Disability services, and the inclusion of service users within the mainstream.
Original languageEnglish
Pages (from-to)639
Number of pages1
JournalJournal of Intellectual Disability Research
Issue number7
Early online date27 Jun 2019
Publication statusPublished - 31 Jul 2019


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