Abstract
This report presents the findings of a mixed methods research project investigating the effects of complaints on local authority planning staff and housing association staff in Scotland. The research included an online survey of 132 individuals who had been subject to a complaint and follow-up
qualitative interviews with 16 people who had responded to the survey.
qualitative interviews with 16 people who had responded to the survey.
Original language | English |
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Place of Publication | Glasgow |
Publisher | University of Glasgow |
Number of pages | 22 |
Publication status | Published - 15 Dec 2017 |
Keywords
- public service employees
- complaints