Further aspects on distrust and strategies for trust repair

Yvonne Enudeme, Baaba Berima Kwao, Olamide Falehin, Kingsley Obi Omeihe

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

This chapter examines the dynamics of distrust, trust violations, and the strategies for repairing trust, with a particular focus on interpersonal relationships. Using existing literature and theoretical perspectives, we identify key factors that influence the emergence of distrust, such as betrayal, deception, unfulfilled promises, and hidden agendas. Our analysis highlights two primary forms of distrust—calculus-based and identification-based—and explores how these impact relationships. Furthermore, we discuss various trust repair strategies, including verbal explanations, apologies, and the use of intermediaries, particularly within African business contexts. The chapter concludes by outlining practical implications for trust repair and proposing future research directions to enhance understanding of distrust and trust restoration across different settings.
Original languageEnglish
Title of host publicationThe Emerald Handbook for African Studies
EditorsKingsley Obi Omeihe, Christian Harrison
PublisherEmerald Publishing
Chapter22
Publication statusAccepted/In press - 16 Sept 2024

Keywords

  • trust
  • distrust
  • trust violation
  • trust repair
  • strategies
  • Africa

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