Factors influencing mobile government (m-government) adoption in Nigeria

Abel Usoro, Olugbenga Adejo, Anietie Akanem

Research output: Contribution to conferencePaper

Abstract

Purpose
The development of modern Information and Communication Technology (ICT) fundamentally impacts the way citizens and governments interact with each other. Mobile ICT drives government activities around the world by providing versatile methods for both its citizens and organizations to access certain government services.

This study examines the factors that influence its adoption in Nigeria. Our research question is: what are the factors which influence the adoption of m-government services in Nigeria?

In the present study, constructs from a mix of these theories are being harnessed to assess the extent to which m-government users adopt the government services through their mobile devices. The study is based in Nigeria given the increased emphasis upon using information and communication technology to provide basic government services to its citizens.

Design/methodology/approach

In terms of method, a conceptual model developed from secondary research will be operationalized into a questionnaire that will be randomly distributed to different groups of respondents. This is the reason we need to study and take a critical look at the individuals who are the end users of the m-government services. Analysis of collected data will provide findings, discussion and implications to research and practice.

Practical implications
Although m-government, being a subset of e-government, emerged several years ago, these services are still in their early stages in developing countries and Nigeria in particular. M-government is an added value to the e-government since citizens will be able to access e-government services using mobile technologies, such as mobile phones, Wifi enabled devices and wireless networks in delivering public services (Abaza and Saif, 2015).

M-government not only improves communication between Government to Citizen (G2C) or Citizen to Government (C2G) but also improves operations among government agencies and Government to Employees (G2E). M-government provides platforms on which government employees can access their offices using Wifi enabled mobile devices. This increases their efficiency while on their job.

Social Implications
Factors’ influencing the adoption of the m-government services depends on the citizen’s willingness to embrace the innovation.

Originality/value
The answer to this research question will add to the body of knowledge by developing and testing a conceptual model for citizen’s adoption of m-government. The model will integrate constructs from theory of reasoned action (Fishbein and Ajzen, 1975), theory of planned behavior (Ajzen, 1991), technology acceptance model (TAM) (Davis, 1985), innovation diffusion theory (IDT) (Rogers, 1995), and unified theory of acceptance and use of technology (UTAUT) (Venkatesh, et al, 2003).
Original languageEnglish
Pages11-11
Number of pages1
Publication statusPublished - 31 May 2018
Event3rd Annual Research Conference- Centre for African Research and Economic Development (CAREED) - UWS, Paisley Campus, Paisley, United Kingdom
Duration: 31 May 20181 Jun 2018

Conference

Conference3rd Annual Research Conference- Centre for African Research and Economic Development (CAREED)
CountryUnited Kingdom
CityPaisley
Period31/05/181/06/18

Fingerprint

Nigeria
citizen
electronic government
communication technology
information technology
acceptance
employee
innovation diffusion
government agency
value added
public service

Keywords

  • Mobile Government
  • TPB
  • TAM
  • innovation

Cite this

Usoro, A., Adejo, O., & Akanem, A. (2018). Factors influencing mobile government (m-government) adoption in Nigeria. 11-11. Paper presented at 3rd Annual Research Conference- Centre for African Research and Economic Development (CAREED), Paisley, United Kingdom.
Usoro, Abel ; Adejo, Olugbenga ; Akanem, Anietie. / Factors influencing mobile government (m-government) adoption in Nigeria. Paper presented at 3rd Annual Research Conference- Centre for African Research and Economic Development (CAREED), Paisley, United Kingdom.1 p.
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Usoro, A, Adejo, O & Akanem, A 2018, 'Factors influencing mobile government (m-government) adoption in Nigeria' Paper presented at 3rd Annual Research Conference- Centre for African Research and Economic Development (CAREED), Paisley, United Kingdom, 31/05/18 - 1/06/18, pp. 11-11.

Factors influencing mobile government (m-government) adoption in Nigeria. / Usoro, Abel; Adejo, Olugbenga; Akanem, Anietie.

2018. 11-11 Paper presented at 3rd Annual Research Conference- Centre for African Research and Economic Development (CAREED), Paisley, United Kingdom.

Research output: Contribution to conferencePaper

TY - CONF

T1 - Factors influencing mobile government (m-government) adoption in Nigeria

AU - Usoro, Abel

AU - Adejo, Olugbenga

AU - Akanem, Anietie

PY - 2018/5/31

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N2 - PurposeThe development of modern Information and Communication Technology (ICT) fundamentally impacts the way citizens and governments interact with each other. Mobile ICT drives government activities around the world by providing versatile methods for both its citizens and organizations to access certain government services.This study examines the factors that influence its adoption in Nigeria. Our research question is: what are the factors which influence the adoption of m-government services in Nigeria?In the present study, constructs from a mix of these theories are being harnessed to assess the extent to which m-government users adopt the government services through their mobile devices. The study is based in Nigeria given the increased emphasis upon using information and communication technology to provide basic government services to its citizens.Design/methodology/approachIn terms of method, a conceptual model developed from secondary research will be operationalized into a questionnaire that will be randomly distributed to different groups of respondents. This is the reason we need to study and take a critical look at the individuals who are the end users of the m-government services. Analysis of collected data will provide findings, discussion and implications to research and practice.Practical implicationsAlthough m-government, being a subset of e-government, emerged several years ago, these services are still in their early stages in developing countries and Nigeria in particular. M-government is an added value to the e-government since citizens will be able to access e-government services using mobile technologies, such as mobile phones, Wifi enabled devices and wireless networks in delivering public services (Abaza and Saif, 2015).M-government not only improves communication between Government to Citizen (G2C) or Citizen to Government (C2G) but also improves operations among government agencies and Government to Employees (G2E). M-government provides platforms on which government employees can access their offices using Wifi enabled mobile devices. This increases their efficiency while on their job.Social ImplicationsFactors’ influencing the adoption of the m-government services depends on the citizen’s willingness to embrace the innovation.Originality/valueThe answer to this research question will add to the body of knowledge by developing and testing a conceptual model for citizen’s adoption of m-government. The model will integrate constructs from theory of reasoned action (Fishbein and Ajzen, 1975), theory of planned behavior (Ajzen, 1991), technology acceptance model (TAM) (Davis, 1985), innovation diffusion theory (IDT) (Rogers, 1995), and unified theory of acceptance and use of technology (UTAUT) (Venkatesh, et al, 2003).

AB - PurposeThe development of modern Information and Communication Technology (ICT) fundamentally impacts the way citizens and governments interact with each other. Mobile ICT drives government activities around the world by providing versatile methods for both its citizens and organizations to access certain government services.This study examines the factors that influence its adoption in Nigeria. Our research question is: what are the factors which influence the adoption of m-government services in Nigeria?In the present study, constructs from a mix of these theories are being harnessed to assess the extent to which m-government users adopt the government services through their mobile devices. The study is based in Nigeria given the increased emphasis upon using information and communication technology to provide basic government services to its citizens.Design/methodology/approachIn terms of method, a conceptual model developed from secondary research will be operationalized into a questionnaire that will be randomly distributed to different groups of respondents. This is the reason we need to study and take a critical look at the individuals who are the end users of the m-government services. Analysis of collected data will provide findings, discussion and implications to research and practice.Practical implicationsAlthough m-government, being a subset of e-government, emerged several years ago, these services are still in their early stages in developing countries and Nigeria in particular. M-government is an added value to the e-government since citizens will be able to access e-government services using mobile technologies, such as mobile phones, Wifi enabled devices and wireless networks in delivering public services (Abaza and Saif, 2015).M-government not only improves communication between Government to Citizen (G2C) or Citizen to Government (C2G) but also improves operations among government agencies and Government to Employees (G2E). M-government provides platforms on which government employees can access their offices using Wifi enabled mobile devices. This increases their efficiency while on their job.Social ImplicationsFactors’ influencing the adoption of the m-government services depends on the citizen’s willingness to embrace the innovation.Originality/valueThe answer to this research question will add to the body of knowledge by developing and testing a conceptual model for citizen’s adoption of m-government. The model will integrate constructs from theory of reasoned action (Fishbein and Ajzen, 1975), theory of planned behavior (Ajzen, 1991), technology acceptance model (TAM) (Davis, 1985), innovation diffusion theory (IDT) (Rogers, 1995), and unified theory of acceptance and use of technology (UTAUT) (Venkatesh, et al, 2003).

KW - Mobile Government

KW - TPB

KW - TAM

KW - innovation

M3 - Paper

SP - 11

EP - 11

ER -

Usoro A, Adejo O, Akanem A. Factors influencing mobile government (m-government) adoption in Nigeria. 2018. Paper presented at 3rd Annual Research Conference- Centre for African Research and Economic Development (CAREED), Paisley, United Kingdom.