Factors influencing mobile government (m-government) adoption in Nigeria

Abel Usoro, Olugbenga Adejo, Anietie Akanem

Research output: Contribution to conferencePaper


The development of modern Information and Communication Technology (ICT) fundamentally impacts the way citizens and governments interact with each other. Mobile ICT drives government activities around the world by providing versatile methods for both its citizens and organizations to access certain government services.

This study examines the factors that influence its adoption in Nigeria. Our research question is: what are the factors which influence the adoption of m-government services in Nigeria?

In the present study, constructs from a mix of these theories are being harnessed to assess the extent to which m-government users adopt the government services through their mobile devices. The study is based in Nigeria given the increased emphasis upon using information and communication technology to provide basic government services to its citizens.


In terms of method, a conceptual model developed from secondary research will be operationalized into a questionnaire that will be randomly distributed to different groups of respondents. This is the reason we need to study and take a critical look at the individuals who are the end users of the m-government services. Analysis of collected data will provide findings, discussion and implications to research and practice.

Practical implications
Although m-government, being a subset of e-government, emerged several years ago, these services are still in their early stages in developing countries and Nigeria in particular. M-government is an added value to the e-government since citizens will be able to access e-government services using mobile technologies, such as mobile phones, Wifi enabled devices and wireless networks in delivering public services (Abaza and Saif, 2015).

M-government not only improves communication between Government to Citizen (G2C) or Citizen to Government (C2G) but also improves operations among government agencies and Government to Employees (G2E). M-government provides platforms on which government employees can access their offices using Wifi enabled mobile devices. This increases their efficiency while on their job.

Social Implications
Factors’ influencing the adoption of the m-government services depends on the citizen’s willingness to embrace the innovation.

The answer to this research question will add to the body of knowledge by developing and testing a conceptual model for citizen’s adoption of m-government. The model will integrate constructs from theory of reasoned action (Fishbein and Ajzen, 1975), theory of planned behavior (Ajzen, 1991), technology acceptance model (TAM) (Davis, 1985), innovation diffusion theory (IDT) (Rogers, 1995), and unified theory of acceptance and use of technology (UTAUT) (Venkatesh, et al, 2003).
Original languageEnglish
Number of pages1
Publication statusPublished - 31 May 2018
Event3rd Annual Research Conference- Centre for African Research and Economic Development (CAREED) - UWS, Paisley Campus, Paisley, United Kingdom
Duration: 31 May 20181 Jun 2018


Conference3rd Annual Research Conference- Centre for African Research and Economic Development (CAREED)
Country/TerritoryUnited Kingdom


  • Mobile Government
  • TPB
  • TAM
  • innovation


Dive into the research topics of 'Factors influencing mobile government (m-government) adoption in Nigeria'. Together they form a unique fingerprint.

Cite this