Exploration of supply chain management challenges in the transformation process towards servitisation: a narrative review

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Abstract

The transformation of manufacturing firms towards servitisation is largely characterised as adding the service-provision to their product continuum. Most current research focuses on identifying the drivers of servitisation and its impact on the supply chain. However, this shift has various underlying issues of siloed operations that the firms need to acknowledge to enable agile and adaptable product and service package offering to their customers. Therefore, this paper uses a narrative review approach to synthesise a comprehensive and critical analysis of 28 research articles, exploring the transformation process and the issues related to the context of the application of servitisation approach and supply chain management. The findings revealed that the transition process of a manufacturing firm towards the adoption of servitisation approach presents various structural challenges related to market orientation and inter-functional coordination in supply chain management. This study will serve as a baseline for manufacturing firms and practitioners to evaluate their readiness for this transition.
Original languageEnglish
Title of host publicationInternational Accounting and Auditing Conference
Subtitle of host publicationAccounting for Planet, People and Profit (APPP)allenges: Conference Proceedings August 2022
Place of PublicationJohannesburg
PublisherUniversity of the Witwatersrand
Pages10-10
Number of pages1
Publication statusPublished - 4 Aug 2022

Keywords

  • servitisation
  • supply chain management
  • innovation
  • market-orientation

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