Dysfunctional accountability in complaint systems: the effects of complaints on public service employees

Christian Gill, Maria Sapouna, Carolyn Hirst, Jane Williams

    Research output: Contribution to journalArticlepeer-review

    43 Downloads (Pure)

    Fingerprint

    Dive into the research topics of 'Dysfunctional accountability in complaint systems: the effects of complaints on public service employees'. Together they form a unique fingerprint.

    Social Sciences