Customer experience - the impact beyond service provider

Research output: Other contribution

Original languageEnglish
TypeBlog
Media of outputInternet
PublisherLoughborough University
Place of PublicationLoughborough
Publication statusPublished - 16 Feb 2018
Externally publishedYes

Keywords

  • business performance
  • business impact
  • buying behaviour
  • buying decision
  • customer experience
  • omnichannel

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