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Critical success factors for software outsourcing partnership (SOP): a systematic literature review

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Abstract

Software outsourcing partnership (SOP) is mutually trusted inter-organisational software development relationship between client and vendor organisations based on shared risks and benefits. SOP is different to conventional software development outsourcing relationship, SOP could be considered as a long term relation with mutual adjustment and renegotiations of tasks and commitment that exceed mere contractual obligations stated in an initial phase of the collaboration. The objective of this research is to identify various factors that are significant for vendors in conversion of their existing outsourcing contractual relationship to partnership. We have performed a systematic literature review for identification of the factors. We have identified a list of factors such as 'mutual interdependence and shared values', 'mutual trust', 'effective and timely communication', 'organisational proximity' and 'quality production' that play vital role in conversion of the existing outsourcing relationship to a partnership.
Original languageEnglish
Title of host publication2014 IEEE 9th International Conference on Global Software Engineering
Place of PublicationPiscataway, New Jersey
PublisherIEEE
Pages153-162
Number of pages10
ISBN (Print)9781479943609
DOIs
Publication statusPublished - 2 Oct 2014
Externally publishedYes

Publication series

NameConference Proceedings
PublisherIEEE
ISSN (Print)2329-6305
ISSN (Electronic)2329-6313

Keywords

  • systematic literature review
  • software development outsourcing partnership
  • client-vendor relationship

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