Corporate social responsibility and sustainability in a hospitality family business

Ana Paula Fonseca*, Sandro Carnicelli*

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

13 Citations (Scopus)
159 Downloads (Pure)


The triple bottom line of sustainability has been the foundation to assess the overall performance of organizations in the hospitality sector. Family businesses are operating in a very competitive environment, and their practices are heavily scrutinised by stakeholders. This paper con-siders the value of action research in the field of family businesses in the hospitality sector through the prism of organizational learning. The focus of the research is to understand how a Scottish family business learns and implements corporate social responsibility and sustainability practices and how they embed the practices in their activities in a bed and breakfast. The family business used in this research is based in Paisley, Scotland. The use of action research enabled this research to follow a recurring spiral learning process of diagnosing, planning, acting, and evaluating to achieve organizational learning. The action learning contributed to re-thinking the communication between actors involved in the Scottish hospitality sector and family businesses to open a dialogue and produce norms and to contribute to knowledge about a new small-business social responsibility orbital framework.

Original languageEnglish
Article number7091
Number of pages19
JournalSustainability (Switzerland)
Issue number13
Publication statusPublished - 24 Jun 2021


  • action research
  • corporate social responsibility
  • hospitality family business
  • organizational learning
  • Scotland
  • sustainability
  • sustainable tourism


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