Benefits of performance measurement for construction project organizations: a Norwegian case study

This paper summarizes the results of a comprehensive case study on the application of the performance measurement tool, CII 10-10, developed by Construction Industry Institute, in three Norwegian construction project organizations. The aim of the paper is to examine the extent to which the benefits of the application of performance measurement in construction project organizations, is realized in practice. Overall, 176 participants among the three organizations responded to a survey which was designed to assess the benefits of application of performance measurement in the case firms. The findings from the survey have had practical value for the three case firms. They all got an assessment of how well they managed to utilize the tool, what value it provided and where they need to put in extra effort to fully realize all the benefits of the tool. Although not all the expected benefits have been realized in the case firms, the process has proved to create value for the firms through boosting the synergy among the teams and raising awareness on the potential improvement areas. The practical implications of this research relate to the benefits of performance measurement as a tool which improves the processes alongside the project product. It emphasizes the potential applicability of performance measurement as a tool for enhancing teamwork, dialogue and communication among project team.