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Author

  • Michele Cano-Kourouklis
2019

Are current SERVQUAL dimensions applicable for measuring service quality within the Scottish emergency services?

Bruce, D., Cano, M. & Viza, E., 30 Sep 2019, Proceedings of the 22nd Excellence in Services International Conference: Perotis College, Thessaloniki (Greece), 29 and 30 August 2019. Italy, p. 57-73 17 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Open Access
File
13 Downloads (Pure)

Factorial structure for independent coffee shops and cafes’ success factors: a UK study

Douglas, J., Douglas, A., Cano, M. & Moyes, D., 30 Sep 2019, Proceedings of the 22nd Excellence in Service International Conference: Perotis College, Thessaloniki (Greece), 29 and 30 August 2019. Italy, p. 219-235 17 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Open Access
File
5 Downloads (Pure)
2017

A framework for implementing lean operations management in the higher education sector

Cano, M., Moyes, D. & Kobi, A., 6 Sep 2017, 19th Toulon-Verona International Conference: Excellence in Services: University of Huleva (Spain), 5-6 September 2016. Baccarani, C. & Martin, J. (eds.). Huelva: University of Huelva, p. 95-110 16 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Critical success factors for implementing continuous improvement approaches within public sector organisations

Cano, M., Viza, E. & Kourouklis, A., 30 Sep 2017, 20th Excellence in Services University of Verona International Conference: Conference Proceedings. Italy, p. 131-146 16 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Open Access
File
8 Downloads (Pure)
2016

A review of service quality from the last three decades: reflections from the UK and Italian Higher Education sectors

Barone, E., Anderson, N., Namonet, M. & Cano, M., 30 Sep 2016, 19th Toulon-Verona International Conference Excellence in Services: University of Huelva, (Spain), 5 and 6 September 2016. Baccarani, C. & Martin, J. (eds.). Huelva, Spain, p. 77-93 17 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Open Access
File
2 Downloads (Pure)

A tool application model for Root Cause Analysis

Muir, I., Cano, M. & Terry, A., 30 Sep 2016, 19th Toulon-Verona International Conference Excellence in Services: University of Huelva, (Spain), 5 and 6 September 2016. Baccarani, C. & Martin, J. (eds.). Huelva, Spain, p. 341-352 12 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Open Access
File
2 Downloads (Pure)

Testing the 3Rs model of service quality.

Moyes, D., Scott, J. & Cano-Kourouklis, M., 1 Mar 2016, In : The TQM Journal. 28, 3, p. 455-166

Research output: Contribution to journalArticle

2015

Implementing a Greener Hydraulic Fracturing in Scotland

Cano-Kourouklis, M., Matthew, A. & Quinn, B., 2015.

Research output: Contribution to conferencePaper

Open Access
2014

Lean manufacturing: can it be applied successfully within the higher education sector?

Cano, M. & O'Neill, E., 2014, p. 11-17. 7 p.

Research output: Contribution to conferencePaper

Lean Second Time Around: Lessons learned for Higher Education

Cano-Kourouklis, M., O'Reilly, E. & Kourouklis, A., 2014.

Research output: Contribution to conferencePaper

Open Access

Testing the Three Rs Model of service quality

Moyes, D., Cano, M. & Scott, J., 5 Sep 2014, Proceedings of the 17th QMOD conference. Dahlgaard-Park, S. M. & Dahlgaard, J. (eds.). Lund University Library Press

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2013
Open Access

Critical Success Factors for Implementing Lean thinking in Higher Education

Cano-Kourouklis, M. & MacArthur, A., 2013.

Research output: Contribution to conferencePaper

ISO9001 Certification in UK Organisations: A comparative study of motivations and impacts

McCrossan, S., Cano-Kourouklis, M., O'Neill, E. & Kobi, A., 2013.

Research output: Contribution to conferencePaper

Open Access
2012

Lean in practice: Lessons for Higher Education Institutes

Cano-Kourouklis, M., Kourouklis, A. & Drummond, S., Sep 2012.

Research output: Contribution to conferencePaper

Open Access

Volunteering: Enhancing the quality of the student experience

Cano-Kourouklis, M. & Drummond, S., Sep 2012.

Research output: Contribution to conferencePaper

Open Access
2011

A Model for Benchmarking Service Quality: Small hotels on the periphery

Cano-Kourouklis, M., Drummond, S. & Kourouklis, A., 2011.

Research output: Contribution to conferencePaper

Open Access

Evaluation of Continuous Improvement Approaches within the Scottish Manufacturing Sector

Cano-Kourouklis, M. & Kobi, A., Sep 2011.

Research output: Contribution to conferencePaper

Open Access