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Research Output 2009 2018

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Article
2016

Testing the 3Rs model of service quality.

Moyes, D., Scott, J. & Cano-Kourouklis, M., 1 Mar 2016, In : The TQM Journal. 28, 3, p. 455-166

Research output: Contribution to journalArticle

Loyalty
Testing
Quality of service
Word-of-mouth
Responsiveness
2009
Open Access
Heritage tourism
Coaching
Loyalty
Relationship quality
Heritage