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Michele Cano-Kourouklis

Dr

20092018
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Research Output 2009 2018

2018

Can portfolio, programme and project management be effective in lean management implementation?

Cano, M., Garnett, J. & Kourouklis, A., 2018, Excellence in Services: 21st International Conference. Le CNAM, p. 113-124 12 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Project management
Lean management
Program management
Portfolio management
Methodology

Investigating the success of independent coffee shops and cafes in the UK: findings from a pilot study

Douglas, J., Douglas, A., Cano, M. & Moyes, D., 2018, Excellence in Services 21st International Conference: Conference Proceedings. Le CNAM, p. 297-310 14 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Open Access
File
Coffee
Owners
Staff
Factors
Success factors

ISO 9001: 2015 introduction of explicit risk-based thinking - benefit or limitation?

Smith, C., Kourouklis, A. & Cano, M., Jun 2018, In : Asigurarea Calitatii - Quality Assurance. XXIV, 94, p. 29-40 12 p.

Research output: Contribution to journalSpecial issue

Quality management
Quality management system
Management standards
Training management
Management process
2017

A framework for implementing lean operations management in the higher education sector

Cano, M., Moyes, D. & Kobi, A., 6 Sep 2017, 19th Toulon-Verona International Conference: Excellence in Services: University of Huleva (Spain), 5-6 September 2016. Baccarani, C. & Martin, J. (eds.). Huelva: University of Huelva, p. 95-110 16 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Operations management
Lean manufacturing
Project management
Grounded theory
Portfolio management
2016

Testing the 3Rs model of service quality.

Moyes, D., Scott, J. & Cano-Kourouklis, M., 1 Mar 2016, In : The TQM Journal. 28, 3, p. 455-166

Research output: Contribution to journalArticle

Loyalty
Testing
Quality of service
Word-of-mouth
Responsiveness
2015

Implementing a Greener Hydraulic Fracturing in Scotland

Cano-Kourouklis, M., Matthew, A. & Quinn, B., 2015.

Research output: Contribution to conferencePaper

Open Access
gas
fluid
health impact
environmental impact
drilling
2014

Lean manufacturing: can it be applied successfully within the higher education sector?

Cano, M. & O'Neill, E., 2014, p. 11-17. 7 p.

Research output: Contribution to conferencePaper

manufacturing
education
best practice
research project
planning

Lean Second Time Around: Lessons learned for Higher Education

Cano-Kourouklis, M., O'Reilly, E. & Kourouklis, A., 2014.

Research output: Contribution to conferencePaper

Open Access
education
Values
longitudinal study
leadership
university
2013
Open Access
Service firms
Service quality
Owners
Scotland
Critical incident technique

Critical Success Factors for Implementing Lean thinking in Higher Education

Cano-Kourouklis, M. & MacArthur, A., 2013.

Research output: Contribution to conferencePaper

ISO9001 Certification in UK Organisations: A comparative study of motivations and impacts

McCrossan, S., Cano-Kourouklis, M., O'Neill, E. & Kobi, A., 2013.

Research output: Contribution to conferencePaper

Open Access
Comparative study
Certification
Industrial sector
Quality management system
Mixed methods
2012

Lean in practice: Lessons for Higher Education Institutes

Cano-Kourouklis, M., Kourouklis, A. & Drummond, S., Sep 2012.

Research output: Contribution to conferencePaper

Open Access
education
expert
government office
tertiary sector
maturity

Volunteering: Enhancing the quality of the student experience

Cano-Kourouklis, M. & Drummond, S., Sep 2012.

Research output: Contribution to conferencePaper

Open Access
experience
student
university
learning
employability
2011

A Model for Benchmarking Service Quality: Small hotels on the periphery

Cano-Kourouklis, M., Drummond, S. & Kourouklis, A., 2011.

Research output: Contribution to conferencePaper

Open Access
Hotel sector
Hotels
Industry
Benchmarking
Service quality

Evaluation of Continuous Improvement Approaches within the Scottish Manufacturing Sector

Cano-Kourouklis, M. & Kobi, A., Sep 2011.

Research output: Contribution to conferencePaper

Open Access
Evaluation
Continuous improvement
Manufacturing sector
Scotland
Performance indicators
2009
Open Access
Heritage tourism
Coaching
Loyalty
Relationship quality
Heritage