Photo of Michele Cano-Kourouklis

Michele Cano-Kourouklis

Dr

20092018
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Social Sciences

education
manufacturing
experience
university
student
interview
Values
expert
government office
learning
employability
best practice
longitudinal study
tertiary sector
maturity
research project
leadership
public sector
public policy
planning
communication
engineering
costs
curriculum
event
management

Business & Economics

Service quality
Quality of service
Project management
Program management
Loyalty
Lean manufacturing
Continuous improvement
Owners
Portfolio management
Quality management
Scotland
Manufacturing sector
Customer satisfaction
Factors
Service firms
Comparative study
Benchmarking
Hotels
Industry
Heritage tourism
Testing
Certification
Hotel sector
Coaching
Evaluation
Lean management
Coffee
Operations management
Quality management system
Methodology
Responsiveness
Word-of-mouth
Customer loyalty
Service delivery
Management standards
Customer needs
Relationship quality
Service provider
Expertise
Attraction
Quality system
Critical incident technique
Management of change
Heritage
Grounded theory
Industrial sector