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Personal profile


I am a Mechanical and Manufacturing Engineer with over 20 years’ experience in Quality and Performance Management, Organisational Behaviour and National Culture. I have worked as a researcher in Fraunhofer Institute in Germany after my first degree,  in Spain as a consultant and in Scotland as a Quality Engineer and Local Authority officer.

My first degree is on Manufacturing and Mechanical Engineer. I completed an MSc on Quality Management in the University of Paisley after being awarded a competitive scholarship by the Greek State. The scholarship allowed me to continue my postgraduate studies for a PhD on the area of Quality and Performance Management combined with the impact of National Culture on manufacturing companies practice.

I have worked in manufacturing and service sectors with one of the previous roles as a Quality and Service Review officer in a local authority where I applied lean management principles and quality improvement methods in both Housing and Finance Services.

I am a Chartered Quality Professional from the Chartered Quality Institute and a member of the Institute of Engineering and Technology. I am also a certified EFQM assessor, PRINCE2 practitioner and previously ISO9000 auditor.


Area of academic expertise - outline

My research interests are Quality Management, Performance Management, the impact of National Culture on International Business Models, Equalities and Circular Economy.

Engineering Management is also a topic that I am very keen to research – it combines the technical and scientific knowledge of Engineering with “softer” issues such as motivation, human elements, communication, sustainability, globalisation and cultural influences. I think that since we prepare graduates to work in a global environment we have a duty to prepare them to do so with providing more than just the technical expertise.

I have recently developed an interest for STEM education in Primary and Secondary schools and more specifically how we can shape young minds and aspire for learning and following a career in STEM and particular in Engineering. I strongly believe that there is a missing link between primary schools and science and I hope to investigate it further.

The reported lack of female engineers (as well as across all STEM areas) is something that I am currently involved and I would like to deepen my knowledge and expertise by doing further research and by bringing my personal experience on the issues.

Circular Economy is one of my the research areas that I would like to explore and potentially link with international experts that they have an established expertise on the subject

Current research activities

  • Critical Success Factors for Building Manufacturing Capacity in Uganda, Global Challenges Research Fund Seed Funding, Sponsored by the Royal Academy of Engineering
  • Making Engineering A Family Affair, Public Engagement Award Sponsored by the Royal Academy of Engineering,
  • Trailing the Trailblazer, the life of Dorothee Pullinger, Culture and Heritage Fund by Renfrewshire Council,
  • The Social Fabric– Engagement with the Materials of Art, Craft, and Industry. interdisciplinary activity at UWS on the interaction of People and Materials in research, industry, art, heritage, education and leisure. Starting at a local level, the project will extend nationally and globally
  • Continuous Improvement in the Public Sector (in collaboration with the colleagues form the School of Sport and Science)
  • Quality, Lean and Energy Saving (PhD studentship supervision)
  • Gender gap in STEM
  • Circular Economy/Industrial Ecology

Desired research direction

  • STEM in Primary Education
  • STEM in Secondary Education
  • National Culture effect on STEM uptake
  • Gender issues in Engineering
  • Engineering Management in a global perspective
  • Interdisciplinary projects on Engineering, Social Sciences, Culture and Arts
  • Sustainability and remanufacturing

Other areas of expertise available for knowledge exchange

  • EFQM
  • PSIF
  • Performance Management
  • Equality and Gender action
  • Widen participation
  • Public/Community Engagement and Consultation
  • National Culture
  • Engineering Management
  • Industrial studies

External positions

Business Performance and Planning Officer, Renfrewshire Council

Sep 2014Jul 2015

Service Review & Development Officer, Renfrewshire Council

Apr 2011Dec 2016

Performance Officer, Renfrewshire Council

Dec 2008Oct 2009

Lecturer, University of Paisley

Jan 2006Sep 2006

Research & Information Officer, Renfrewshire Council

May 2005Nov 2008

Quality Engineer, Hoover Candy

Jan 2003Jan 2004

Quality Management Researcher, Fraunhofer-Institut für Arbeistwirtschaft und Organisation - Außenstelle STEP

Jul 1997Mar 1998


  • TA Engineering (General). Civil engineering (General)
  • Engineering Management
  • Quality assurance
  • Performance Analysis
  • TS Manufactures
  • Operations Management
  • quality improvement
  • HD28 Management. Industrial Management
  • Organisational Behaviour
  • National Culture
  • HA Statistics
  • Statitstical Process Control
  • HT Communities. Classes. Races
  • National Cutlure
  • Equalities
  • L Education (General)
  • STEM in prmary schools

Fingerprint Dive into the research topics where Evdoxia Viza is active. These topic labels come from the works of this person. Together they form a unique fingerprint.

  • 3 Similar Profiles
expertise Social Sciences
engineering Social Sciences
primary school Social Sciences
economy Social Sciences
research interest Social Sciences
national culture Social Sciences
quality management Social Sciences
Quality management Business & Economics

Network Recent external collaboration on country level. Dive into details by clicking on the dots.

Research Output 2005 2019

  • 3 Conference contribution

Are current SERVQUAL dimensions applicable for measuring service quality within the Scottish emergency services?

Bruce, D., Cano, M. & Viza, E., 30 Sep 2019, Proceedings of the 22nd Excellence in Services International Conference: Perotis College, Thessaloniki (Greece), 29 and 30 August 2019. Italy, p. 57-73 17 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Open Access
Emergency services
Service quality
Quality of service
Internal customers
Internal service quality

Critical success factors for implementing continuous improvement approaches within public sector organisations

Cano, M., Viza, E. & Kourouklis, A., 30 Sep 2017, 20th Excellence in Services University of Verona International Conference: Conference Proceedings. Italy, p. 131-146 16 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Open Access
Critical success factors
Continuous improvement
Public sector organizations
Public sector

Quality management in Europe: do national culture and company size matter?

Viza Caddell, E., MacArthur, D. E., Musgrove, C. & Lipovatz, D. D., 5 Jun 2005, Proceedings of the 2nd International Scientific Conference on Information Technology and Quality . Crowe, M., Iliopoulos, C. & Tseles, D. (eds.). University of Paisley

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Quality management
National cultures
Company size
Excellence model
Small business


Scottish Crucible 2018

Evdoxia Viza (Recipient), 6 Apr 2018

Prize: Other distinction


Activities 1999 2019

Dorothée Pullinger’s family visit hosted by UWS to review the plaque designs to commemorate her acheivements

Katarzyna Kosmala (Speaker), Dr Nina Baker (Participant), Donna McMillan (Host), Carl Schaschke (Speaker), Dominic Elliott (Participant), Ilona Koscieja (Participant), Evdoxia Viza (Participant), Yvette Le Couvey (Visitor), Miya le Couvey (Visitor), James McDonald (Visitor)
19 Jun 2019

Activity: OtherTypes of Public engagement and outreach - Festival/Exhibition

Trailing Trailblazer’, celebrating STEM careers for all with drama and creative technical workshops

Katarzyna Kosmala (Chair), Evi Viza (Host), Jenni Manson (Advisor), Dr Nina Baker (Contributor), Anthony Grace (Contributor), Hannah Brackston (Contributor), Alison McCandlish (Organiser)
11 Feb 2019

Activity: OtherTypes of Public engagement and outreach - Work on advisory panels for social community and cultural engagement


IET Present Around the World

Evdoxia Viza (Examiner)
14 Jun 2018

Activity: Examination

Ayrshire Chamber of Commerce

Evdoxia Viza (Presenter)
12 Jun 2018

Activity: OtherTypes of Public engagement and outreach - Schools engagement

Frontiers of Engineering for Development - Symposium 5: The Circular Economy

Evdoxia Viza (Participant)
30 Apr 20182 May 2018

Activity: Participating in or organising an eventParticipation in workshop, seminar, course


Press / Media

UWS to commemorate D Pullinger while Riverside Museum opens the new exhibition

Yvette Le Couvey , Dr Nina Baker , Katarzyna Kosmala, Evdoxia Viza & Tony Grace


4 items of Media coverage

Press/Media: Research


Dr Nina Baker , Evi Viza, Katarzyna Kosmala & Craig Mahoney


5 items of Media coverage, 1 Media contribution

Press/Media: Public Engagement Activities

PACE Theatre and UWS partner to promote STEM careers for all

Jenni Manson , Katarzyna Kosmala & Evi Viza


4 items of Media coverage, 1 Media contribution

Press/Media: Public Engagement Activities

A car for a woman and other stories

Katarzyna Kosmala, Katherine Kirk, Anthony Grace, Dr Nina Baker , Neil Johnson-Symington & Evi Viza


2 items of Media coverage

Press/Media: Research

Driving ambition ahead of her time

Katarzyna Kosmala, Katherine Kirk, Evi Viza, Anthony Grace & Dr Nina Baker


1 item of Media coverage

Press/Media: Research